Terms of Service (TOS)

Document Scope

This Terms of Service (TOS) is a legal agreement between SkyToaster, LLC and each client of SkyToaster. If our client resells our services, they will be held responsible for all violations of this agreement pertaining to their account with SkyToaster. Use of our services automatically enters you into this agreement. If you use any service provided by or affiliated with SkyToaster, you are legally bound by this agreement. Read this agreement and all Exhibits carefully to ensure that you understand and agree to all parts.

Any questions regarding this agreement should be sent to sales@skytoaster.com prior to signing up for service.


What is this?

The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our services. Use of our services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Use of SkyToaster Service's services implies agreement with these terms.

Terms of Service

SkyToaster, LLC. (hereinafter referred to as "SkyToaster") provides web hosting to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using SkyToaster, LLC.

Service Agreement

The SkyToaster Service Agreement is a separate agreement between SkyToaster and all customers. Please make sure you are in agreement with the following points and conditions, as well as our service agreement (in its entirety) before signing up for or using SkyToaster's services. Contact us for any clarifications.
Link: Service Agreement

Resource Usage Policy

The SkyToaster Resource Usage Policy is an extension of the Terms of Service containing more specific utilization policies. Please make sure you are in agreement with its points and conditions before signing up for or using SkyToaster's services. Contact us for any clarifications.
Link: Resource Usage Policy

Refund Policy

At SkyToaster’s discretion, accounts that violate our TOS or RUP will be closed, disqualified from our Money Back Guarantee and issued no refund or credit of any kind, without notice.

Unless a refund request qualifies for our Money Back Guarantee, no refund will be given.


Money Back Guarantee

The money back guarantee applies only to the first qualifying product purchase per entity, all subsequent purchases are not eligible for this guarantee. The guarantee period is tracked on an entity basis and begins when the first qualifying product is purchased.

This guarantee is void if your account violates our TOS or RUP in any way, including violations on other services rendered to the same entity.

The following products qualify for our money back guarantee, with the corresponding guarantee time frame. Setup fees, external services (e.g. IP Addresses), product add-ons (e.g. WHMCS) and products or services not explicitly listed below do not qualify.

  • Shared Hosting: 45 Days
  • Reseller Hosting: 45 Days
  • Managed VPS Hosting: 45 Days
  • Unmanaged VPS Hosting: 45 Days
  • Dedicated Hosting: 15 Days

To qualify for a full refund under the terms of this money back guarantee, the following provisions must be satisfied:

  • The service in question must be listed above as qualifying for this guarantee.
  • Refund must be requested within that product's corresponding guarantee time frame, as listed above.
  • No more than 50% of your allocated bandwidth may have been used at the time of cancellation.

Lastly, this guarantee is provided solely at SkyToaster's discretion. If a refund is approved, it will be issued via the original payment method or via check within 10 business days.


Prorated Account Credit

Prorated SkyToaster account credit may be issued at SkyToaster’s discretion for the following products:

  • Shared Hosting
  • Reseller Hosting
  • Managed VPS Hosting
  • Unmanaged VPS Hosting

Prorated credits are calculated using the price originally paid minus any discounts received for long-term purchases.

If an account credit is issued, it can only be used as payment for future invoices for products and services from SkyToaster.

IP Address Policy

All requests for additional IP Addresses are subject to justification requirements.

Additional IPv4 addresses must be used for an approved purpose within 14 days of allocation and continue to be used as long as the client still holds them. Please contact SkyToaster support to ask if your IPv4 needs are allowed. If you no longer require your additional IPv4 addresses, please notify us immediately so that we may adjust the number of addresses allocated to your server and ensure that all of your addresses meet our justification requirements. SkyToaster has the right to revoke addresses that are not used or not used for an approved purpose at any time. No refunds will be given for revoked addresses.

Backups

SkyToaster performs nightly backups of our servers; however, these backups are for SkyToaster's administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. SkyToaster does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on SkyToaster's part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backup.

Content

All services provided by SkyToaster may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless SkyToaster from any claims resulting from the use of the service which damages the subscriber or any other party.

Note: Pornography and sex-related merchandising are prohibited on any SkyToaster server. This includes sites that may infer sexual content, or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to SkyToaster servers or any other server on the internet. Links to such materials are also prohibited. Contact us for any clarifications.

Copyright Violations

SkyToaster will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.

Support Abuse

At SkyToaster, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. A pro-rated refund may be issued on a case-by-case basis.

Intentional Harm

Any attempts to undermine or cause harm to a SkyToaster, LLC. server or customer of SkyToaster is strictly prohibited. Accounts found in violation of this provision will be subject to immediate account deactivation without refund. SkyToaster will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.

Exhibits

Exhibit A: SkyToaster Service Agreement

SkyToaster's current Service Agreement is available at the following URL: https://skytoaster.com/legal/service-agreement/.

Exhibit B: SkyToaster Resource Usage Policy (RUP)

SkyToaster's current Resource Usage Policy are available at the following URL: https://skytoaster.com/legal/rup/.

Terms of Service Addendum: SkyToaster EU Customer Data Processing Agreement (GDPR)

SkyToaster's EU Customer Data Processing Agreement at the following URL: https://skytoaster.com/legal/eu-customer-data-processing-agreement/.

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