If for any reason you are unhappy with our service within the money back guarantee period, simply contact us for a full refund. There is no paperwork, red tape or special password —just let us know that you would like a refund before the guarantee period ends.
Our 45 Day Money Back Guarantee applies to the following services:
Our 15 Day Money Back Guarantee applies to the following services:
The full conditions of this guarantee can be read at Terms of Service (TOS).
If your server isn't available for the guaranteed amount of time within a given month, you shouldn't have to pay. We stand behind our network reliability by offering you a prorated credit for any downtime outside of our guaranteed amount.
We guarantee that the availability of your server within a given month will be 99.9% or greater.
You are entitled to a credit for one (1) day of service per 45 minutes of downtime beyond the first 45 minutes of downtime experienced in a calendar month.