Our Guarantees

Money Back Guarantee

If for any reason you are unhappy with our service within the money back guarantee period, simply contact us for a full refund. There is no paperwork, red tape or special password —just let us know that you would like a refund before the guarantee period ends.

45 Day Money Back Guarantee

45 Day Guarantee

Our 45 Day Money Back Guarantee applies to the following services:

  • Shared Hosting
  • Reseller Hosting
  • Managed VPS Hosting
  • Managed SSD VPS Hosting

15 Day Money Back Guarantee

15 Day Guarantee

Our 15 Day Money Back Guarantee applies to the following services:

  • Dedicated Servers

The full conditions of this guarantee can be read at Terms of Service (TOS).

Uptime Guarantee

If your server isn't available for the guaranteed amount of time within a given month, you shouldn't have to pay. We stand behind our network reliability by offering you a prorated credit for any downtime outside of our guaranteed amount.

99.9% Uptime Guarantee

99.9% Uptime Guarantee

We guarantee that the availability of your server within a given month will be 99.9% or greater.
You are entitled to a credit for one (1) day of service per 45 minutes of downtime beyond the first 45 minutes of downtime experienced in a calendar month.

Please note:

  • Downtime associated with scheduled maintenance does not count towards this guarantee.
  • Service credits issued for downtime are issued in the form of credits to your account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime.
  • This guarantee does not include downtime that is out of our control, including but not limited to: user error, DNS errors, upstream network outages, internet backbone congestion, outages caused by acts of God, and facility power failures.
  • Account must be in good standing and not in violation of our Terms of Service or Acceptable Use policies to be eligible for any credits associated with this guarantee.
  • Service credits must be requested by the 7th day of the month for the previous calendar month of service. Back credits will not be applied.
  • Total service credits for a given calendar month shall not exceed the customer’s fees paid for the product in question for the same period.
  • In order to make a claim on this Guarantee, please open a support ticket in our client area no later than the 10th calendar day of the next month (downtime in January would be reported by February 10th).

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