Our Guarantees

Money Back Guarantee

If for any reason you are unhappy with our service within the money back guarantee period, simply contact us for a full refund. There is no paperwork, red tape or special password —just let us know that you would like a refund before the guarantee period ends.

The full conditions of this guarantee can be read at Terms of Service (TOS).

Uptime Guarantee

If your server isn't available for the guaranteed amount of time within a given month, you shouldn't have to pay. We stand behind our network reliability by offering you a prorated credit for any downtime outside of our guaranteed amount.

Please note:

• Downtime associated with scheduled maintenance does not count towards this guarantee.
• Service credits issued for downtime are issued in the form of credits to your account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime.
• This guarantee does not include downtime that is out of our control, including but not limited to: user error, DNS errors, upstream network outages, internet backbone congestion, outages caused by acts of God, and facility power failures.
• Account must be in good standing and not in violation of our Terms of Service or Acceptable Use policies to be eligible for any credits associated with this guarantee.
• Service credits must be requested by the 7th day of the month for the previous calendar month of service. Back credits will not be applied.
• Total service credits for a given calendar month shall not exceed the customer’s fees paid for the product in question for the same period.
• In order to make a claim on this Guarantee, please open a support ticket in our client area no later than the 10th calendar day of the next month (downtime in January would be reported by February 10th).